Motorola Ends Flat Rate Repair Service for XTS and XTL Radio Models

XTS 5000, XTS 2500, XTS 1500, XTL 5000, XTL 2500

Motorola BatwingsMotorola Solutions has ended flat rate repair service in the US and Canada for XTS portable and XTL mobile series radios due to component shortages. Portable radios affected are XTS 5000, XTS 4000, XTS 2500, and XTS 1500 portable radios.

Mobile radios include the XTL 5000, XTL 2500, and XTL 1500. The XTS 3000 and Astro Spectra flat rate support was cancelled back in 2012.

Customers with existing service maintenance agreements will continue to receive repair support until the contract ends. Magnum Electronics will continue to provide T&M technical support and perform repairs if possible. We will also continue to carry Motorola batteries and accessories for all models. As original items are cancelled we will offer high quality aftermarket substitutions.

Magnum Electronics Continues Operations During State of DE COVID-19 Emergency

Magnum Electronics Logo Dover, DE

Earlier today our Governor ordered non-essential businesses in Delaware to close effective Tuesday, 3/24 in order to curb the spread of  COVID-19. The order will remain in effect until May 15th or until the public health threat is eliminated.

Magnum Electronics Classified As Essential Business and Will Remain Open

Magnum Electronics is considered an essential business as shown in the list of essential and non-essential business classification codes. Our intent is to continue to provide technical services and product fulfillment while keeping our employees safe. Precautions are being taken to minimize the risks associated with COVID-19 and we will continue to support public-safety, healthcare, and essential service providers with their communications needs.

We have also implemented several internal policies to help protect our employees and limit the spread of the virus:

  • Center for Disease Control and Prevention (CDC) recommendations are followed
  • Sanitation efforts in our office and service bays have been increased to help protect our employees
  • Employees exhibiting respiratory illness symptoms will be asked to stay home
  • Office visits are by appointment only
  • For equipment pickup: stay in your vehicle and we will bring it to you
  • We will be using digital methods of communication both internally and externally
  • Customers meetings are to be conducted via phone or video conference whenever possible
  • Work-related travel, equipment pickup, and deliveries have been suspended. Repaired equipment will be shipped
  • Social distancing is being practiced wherever possible

Total Customer Satisfaction is our fundamental corporate goal and will continue to do everything we can to provide the best possible service to all of our customers during these exceptionally challenging times.

Stay healthy,

Bill Ridenour, President

3M Peltor ComTac VI NIB Tactical Communications Headset Offers New Features

Next generation ComTac VI NIB and SWAT-TAC VI NIB tactical headsets from 3M offer MT20H682FB-47N GN Single Comm Greenadvanced features and improvements that justify the upgrade of your existing hearing protection.

Natural Interaction Behavior or “NIB” is a new feature allowing up to four team members to speak simultaneously (full duplex) within approximately 30 feet of each other and 60 others can listen. It automatically starts when high noise level prevents normal voice communications. The video below illustrates how NIB works.

New Mission Audio Profiles (MAP), Advanced VOX, and Telescope Boom Mic

Past headset users only had the volume control adjustment when the noise level changed. MAP provides five different audio profiles for environmental listening designed for typical missions as defined below:

  • Observation – highest volume and widest frequency response for max hearing
  • Patrol – High volume, reduced high frequencies to limit footsteps, close sounds
  • Conversation – Maximizes face-to-face communications
  • Comfort – High noise for long periods of time (tactical vehicle, air transport)
  • Off/Disabled – Capability to turn OFF environmental listening

Advanced VOX (voice operated transmit) is adaptive, meaning the threshold to activate will adjust automatically depending on the noise environment. The ComTac VI also has a button on the left earcup so you can easily switch from VOX to PTT.

The MT73 boom microphone has also been redesigned with improved noise-cancelling technology and IP68 submersibility rating. The new design accommodates both left and right handed shooters without moving the mic to opposite side of the headset. The boom can telescope to adjust its length too.

Download 3M Peltor ComTac VI Spec Sheet. pdf

Magnum Electronics is an authorized 3M Peltor Distributor and supports all headsets including ComTac, SWAT-TAC, LiteCom, and 3M PTT headset adapters for all radio manufactures.

Motorola LEX L11 Software Upgrade Instructions For Verizon Devices

Rugged LTE FirstNet DeviceThe Motorola LEX L11 LTE public-safety smartphone designed for AT&T and FirstNet is now compatible with the Verizon network. All you need to do is follow the software upgrade instructions below.

The LEX L11 software update requires an active Verizon SIM. We tried to upgrade a LEX without a VZW SIM and were not able to complete the update. Evidently, the software update is provided by the carrier.

Remote Control Your APX Radio With BluetoothThe Android based LEX L11 is purpose-built for mission critical public-safety communications. It pairs with the APX 8000, APX 8000XE, APX 7000, APX 7000XE, APX 60000, and APX 6000XE series (Bluetooth enabled) radios and can be used as a wireless remote speaker-microphone.

LEX L11 Software Upgrade Instructions During Initial Setup

Software step-by-step Upgrade Instructions

LEX L11 Software Procedure After Initial Setup

The LEX L11 software update requires an active Verizon SIM. We tried to upgrade a LEX without a installing a VZW SIM and were not able to complete the update. Evidently, the software update is provided by the carrier.

1. Power on Phone
2. Insert Verizon SIM
3. Connect to WiFi network
4. Once device connects to WiFi, the device should receive the indication that a new SW version is available
5. Accept Download / Install
6. After device reboots; verify the new SW version – SW version should be R01.00.40 (in Settings/About Phone/ – see bottom Build Number)

Download Motorola LEX L11 Software Upgrade Document for Verizon Devices

To receive a LEX L11 quote contact us at our Dover, Delaware sales and service facility at 302-734-9250 during normal business hours M-F 8-5pm. Or you can use the form below:

Motorola LEX L11 Rugged LTE Handheld Is FirstNet and FIPS 140 Certified

The LEX L11 is Motorola’s third generation purpose-built smartphone for public-safety Rugged LTE FirstNet Deviceprofessionals using AT&T FirstNet. The device has an IP68 submersibility rating and has Gorilla Glass 3 on the 5.0 inch display. A dedicated push-to-talk, emergency, and programmable buttons differentiate this from a consumer device. It also has dual front-facing speakers (107dB) and three microphones for noise suppression.

The LEX L11 is built with the Android 7.1 OS and has Bluetooth 4.2 and Wi-Fi 802.11 a/b/g/n/ac/k/r. The 3G/4G LTE radio is UMTS/GSM capable on bands 4, 5, 7, 12, 14, 17, 29, 30, 66 and is AT&T FirstNet certified. A Verizon compatible model is expected to be released in the first half of 2019.

Federal government users should know the LEX L11 is FIPS 140-2 Level 3 Validated.

LEX L11 Pairs With APX 6000/7000/8000 Mission Critical Bluetooth

The LEX pairs with APX 6000, APX 7000, and APX 8000 (including XE)  models with internal Bluetooth enabled. It provides remote control of APX radio’s zones, talk groups, and volume, emergency button activation, and allows you to speak directly into LEX L11 over the LMR radio network.

Replacement Batteries and Accessories for LEX L11

The IMPRES 2 PMNN4545 standard swappable battery has 2500 mAh capacity and lasts a typical 10 hour shift. The optional high-capacity PMNN4546 5000 mAh battery lasts up to 20 hours but requires the HN001155A01 replacement back cover.

The LEX has a 3.5mm jack and also supports wired audio accessories. The PMLN4541 2-wire surveillance kit with acoustic tube is the most popular for law enforcement. A lower cost PMLN4540 earbud with inline mic is also available.

LEX L11 Overview Brochure                   LEX L11 Data Sheet

For more info and pricing, contact our Dover, Delaware office at 302-734-9250 8-5pm EST M-F or email us at [email protected]

David Clark 9100 Series Wired and Wireless Digital Intercom

Designed for Military, Public-Safety Vehicles, and Marine Vessels

Series 9100 Headset and System Components

David Clark engineers designed a new rugged intercom headset system with the introduction of the Series 9100. The new digital architecture provides clear communications and single or multi-channel programming for any number of users.

System components include a variety of noise-cancelling headsets, master station, user gateways, and wireless belt stations. They are manufactured with marine grade parts and are watertight when possible. The 9100 headsets are not compatible with the older Series 9900 wireless intercom system.

Scalable System Provides 2-Way Radio Interface for Unlimited Users

Series 9100 Digital Headsets feature an integrated momentary PTT switch located atNoise-Cancelling Boom Mic with PTT Button the microphone bracket. The PTT switch is easy to find and convenient when you need to adjust the location of the noise-cancelling boom mic.

Headset NRR ratings are 23 decibels for the over-the-head style H9130 and behind-the-head style H9140.

The C91-20RD interface cable is used to interface a marine or mobile radio. The cable is unterminated at the radio end so that the installer can choose the correct connector.

Download 9100 Digital Marine Brochure .pdf   9100 User Manual .pdf

How To Update Firmware in Motorola Wireless PTT Pods

Bluetooth Accessories Require Latest Firmware for Best PerformanceWireless Bluetooth PTT for MOTOTRBO

Motorola wireless accessories use a pod with APX, XTS, XPR, and SL 7000 series radios. The pod can be used as a stand-alone wireless push-to-talk (PTT) or power a surveillance kit, earbud, and also connect with the completely discreet earpiece. The pod has internal firmware that can be updated by the user to take advantage of the latest software release from Motorola.

The NTN2571 mission-critical secure pod includes encryption for APX and XTS models and the NNTN8127 operations-critical pod is designed for MOTOTRBO DMR XPR and SL 7000 radios. Each pod as unique firmware that should be upgraded for improved battery life and performance.

Instructions to Upgrade Firmware in Motorola Wireless Bluetooth Pods

Motorola Solutions provides a Windows application to upgrade their wireless bluetooth accessories. The Accessory Programming Software tool is a free download and supports both pods. The install guide includes easy step-by-step instructions with computer screenshots. In addition to the programming tool, you will also need to download the latest pod firmware.

Motorola Accessories Compatible with Wireless PodsWireless surveillance kit with acoustic tube

The accessories below are compatible with either wireless pod. Some accessories require upgraded firmware if you have an older pod.

  • Motorola PMLN7052 Wireless Surveillance kit with acoustic tube
  • Motorola NTN2575 Replacement Earpiece with 9.5 Inch cable
  • Motorola NTN2572 Replacement Earpiece with 12 inch cable
  • Motorola NNTN8295 Wireless Earbud with 45 inch cord
  • Motorola NNTN8294 Wireless Earbud with 11.5 inch cord
  • Motorola NNTN8298 Black Headphones with in-line mic
  • Motorola NNTN8296 Wireless Covert Kit
  • Motorola PMLN7696 Completely Discreet Wireless Earpiece
  • Motorola NNTN8737 3.5mm Earbud Headset Adapter – 10 Pack

User Manuals and Quick-Start Guides

Motorola Mission-Critical Bluetooth (NTN2571)

Operations-Critical Bluetooth (NNTN8127)

Magnum Electronics Elevated to Premier Cradlepoint Partner

FOR IMMEDIATE RELEASE

Cradlepoint Premier Partner Badge
Recognition for Revenue Performance and Technical Certifications

DOVER, DE October 19,2017

Magnum Electronics, Inc., located in Dover, Delaware and a leader in mission-critical wireless communications technology has been named a Cradlepoint Premier Partner. Cradlepoint is the global leader in cloud-based network solutions for connecting people, places, and things over wired and wireless broadband.

“Achieving the Premier Partner Level proves Magnum Electronics’ technical competence and customer support capabilities” said Tony Puopolo, Cradlepoint VP NA Channel Sales. Their ability to focus on selling solutions, penetrate emerging verticals and drive our expansion portfolio has contributed to their success in being a trusted partner.”

“Cradlepoint products have contributed to our rapid growth in managed services”, said Bill Ridenour, president of Magnum Electronics. “Our customers are seeing the value of reliable, mission-critical network connectivity for their mobile and fixed assets. It is easy to cost justify as compared to off the shelf consumer grade equipment.”

About Magnum Electronics, Inc.

Magnum Electronics is a wireless communications integrator, technical service center, GPS fleet management, and managed services provider supporting mobile workers in government and enterprise. The company has distribution agreements with Motorola Solutions, Cradlepoint, Panasonic, 3M Peltor, Federal Signal, and many other high quality suppliers. Magnum Electronics is a Delaware state contract holder for upfit installation services, communications devices, and emergency vehicle lighting. Learn more at magnumelectronics.com, Facebook, Twitter, and LinkedIn.

About Cradlepoint, Inc.Cradlepoint Corporate Logo

Cradlepoint is the global leader in cloud-managed 4G LTE networking solutions. Cradlepoint NetCloud is a network management platform that extends the company’s 4G LTE-enabled multi-function routers and ruggedized M2M/IoT gateways with centralized management and software-defined network services. With Cradlepoint, customers leverage the speed and economics of combining wired and wireless Internet broadband for branch, mobile, and IoT networks while maintaining end-to-end visibility, security, and control. More than 17,000 enterprise and government organizations around the world — including 75 percent of the world’s top retailers, 50 percent of the Fortune 100, and 25 of the largest U.S. cities — rely on Cradlepoint to keep critical sites, workforces, vehicles, and devices always connected and protected. Major service providers use Cradlepoint network solutions as the foundation for innovative managed service offerings. Founded in 2006, Cradlepoint is a privately held company headquartered in Boise, Idaho, with development centers in Silicon Valley and Kelowna, Canada, and offices in the UK, Australia, and Japan. Learn more at cradlepoint.com or follow us on Twitter @cradlepoint.

Contact Information

Magnum Electronics, Inc 302-734-9250 [email protected]

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New OTTO 500 High-Temperature IP68 Speaker-Mic for Firefighters

2-way Radio Accessories - Expect ExcellenceOTTO, a high-quality 2-way radio accessory manufacturer from Carpentersville, IL recently introduced a high-temperature purpose-built shoulder microphone for the fire service. The OTTO 500 is designed to function in 500 degree heat for 5 minutes and also fully-submerged underwater for a half hour. High-Temp, IP68 Firefighter Microphone

The OTTO 500 is available for most radio models including Motorola, Harris, Kenwood, Icom, and EFJ. A removable grill makes it easy to clean and has a replaceable debris screen. The PTT is easy to use when wearing gloves and most models have an emergency button. The OTTO 500 has a 3 year warranty and is a good choice for extreme fireground operations.

Magnum Electronics Receives 2016 Motorola Empower Circle Award

FOR IMMEDIATE RELEASE

Magnum Electronics LogoMotorola Empower Circle Logo

Recognition for Outstanding Performance and Customer Service

Among Top 50 Motorola Solutions’ 7,500 Partners Worldwide

DOVER, DE May 16, 2017

Magnum Electronics, Inc., a leader in mission-critical wireless communications technology located in Dover, Delaware has been named a 2016 Empower Circle award winner by Motorola Solutions. This award recognizes the Top 50 channel partners worldwide for outstanding performance and customer service.

“Motorola Solutions’ Empower Circle awards recognize our best sales partners for their dedication, performance, and commitment to excellence in customer service, said Scott Adler, vice president, Motorola Solutions Commercial Markets and Channels. “Their ability to focus on selling solutions, exceed expectations in our growth markets, and drive our product portfolio has contributed to their success.”

“This recognition is a result of our dedicated employees focusing on ourUS Map With Customer Locations corporate goal of Total Customer Satisfaction”, said Bill Ridenour, President of Magnum Electronics. “Our rapidly growing customer base is loyal and allows us to solve their communications problems – big or small.”

The Empower Circle award ceremony will take place this month at the Ritz-Carlton on the island of Maui, Hawaii.

About Magnum Electronics, Inc.

Magnum Electronics is a wireless communications integrator, technical service center, GPS fleet management, and managed services provider supporting mobile workers in government and enterprise. The company has distribution agreements with Motorola Solutions, Vertex Standard, Cradlepoint, Panasonic, 3M Peltor, Federal Signal, and many other high quality accessory suppliers. Magnum Electronics is a Delaware state contract holder for emergency vehicle lighting, communications devices, and upfit installation services.

Contact Information

Magnum Electronics, Inc 302-734-9250 [email protected]

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