Category Archives: Tech Tips

How to Pair Motorola WM500 Bluetooth Speaker-Mic and TLK 100

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Mootorola PMMN4127 WM500 WRSM AND TLK100
1: Turn the WM500 ON. Using your smartphone find the friendly name of the WM500 as it appears in the list of Bluetooth available devices.  You will need this later.
2: Log in to WAVE dashboard
3: Click on WAVE Devices
4: Select the TLK 100 you want to add the WM500 WRSMActions Dropdown Menu
5: Under the drop-down menu in the upper right corner “Actions”, choose “Bluetooth Accessories”
6: Confirmation window will appear, Click “OK”
7: Using the proper friendly WM500 name as detailed in step 1, enter that name into the Friendly Name field, leave PIN blank.
8: Click “Save”
Enter WM500 Friendly Name
9.  Reboot your TLK 100 radio and give the portal a couple minutes to update your radio.
10. Power ON your WM500 by pressing power button and PTT. Mic will say searching for a host and AUTOMATICALLY send its MAC address. PAIRED
Bluetooth Searching and Paired Icons

How to Clear TLK 100 Bluetooth Pairing

  1. Press Top Button (i) to navigate to view the Bluetooth Status information
  2. Press volume +/- to cycle through the list
  3. To clear a pairing, long press the side button while on the device name “friendly name”.

Icons for Connected, Paired, Cleared

JPS NXU-2A RoIP Network Extension Unit Improved and Upgraded to NXU-2B

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IP 2-way Radio Gateway

The popular JPS NXU-2A network extension unit has been improved and will begin shipping next month as the NXU-2B. It uses the same cabinet and is fully functional in systems with the older NXU-2A. The new model no longer uses potentiometers so level setting can be accomplished remotely using a browser. This eliminates a costly service call to the transmitter site.

Improve handheld radio coverage using internet

Another big change is the 15-pin audio interface connector has been redesigned to allow any of the standard JPS radio cables to be connected directly to the unit. The NXU-2A required the included crossover adapter to work but half the time it was left in the box.

In addition to solid state keying, the NXU-2B will have a PTT relay and the ability to interface to transmitters via 600 ohm balanced audio.

Below is a video showing the capabilities of the NXU network extension unit.

Magnum Electronics has been an authorized JPS Interoperability reseller since 2005 and support the entire JPS product line. Contact us at our Dover, Delaware office during normal business hours. The phone number is (302) 734-9250 or use the form below.

Globalstar Firmware Update 1.5.5 Released for SAT-FI2 Satellite Hotspot

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Satellite Hotspot For Voice and Text MessagingHow to Update Your Sat-Fi2

You must be connected to broadband or have a cellular data connection to download the update. It is not possible to perform the update by downloading the files over the SAT-FI2 network.

Download the update to your computer and view the instructions here
OR
Complete the update via the SAT-FI2 app

Tactical Storage Cabinet Choices For MID and FULL Size SUV’s

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CTECH Logo Carts, Cabinets, DrawersCTech Manufacturing recently added more options to their suite of of lightweight aluminum tactical storage cabinets for public-safety vehicles. The new Trooper series models are specifically designed for mid-size Ford Interceptors and have one or two drawers. CTech’s popular CopBox and ChiefBox (red powdercoat) models are available with several different sizes.

M40-301 Aluminum Cabinet for Law EnforcementThe M40-301 Metro CopBox is a “one-size-fits-all” and available for immediate shipment. The locking flip lid opens to a secure wide open space for flexible storage needs. The cabinet is 12 inches high and does not block the view out of the rear of the vehicle.

The cabinets can be removed and transferred to the next model vehicle making them a good investment. And…recent manufacturing improvements and strong sales have resulted in big price reductions. Click on the chart below to zoom.

Lightweight cabinet for public-safety MID and FULL size SUV’sAs a CTech authorized dealer we can also provide carts, fixed cabinets, and tool drawers too. Contact our Dover, Delaware office to discuss the best storage solution for you. Our phone number is 302-734-9250 (M-F 8-5pm EST) or use the form below.

Motorola Ends Flat Rate Repair Service for XTS and XTL Radio Models

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XTS 5000, XTS 2500, XTS 1500, XTL 5000, XTL 2500

Motorola BatwingsMotorola Solutions has ended flat rate repair service in the US and Canada for XTS portable and XTL mobile series radios due to component shortages. Portable radios affected are XTS 5000, XTS 4000, XTS 2500, and XTS 1500 portable radios.

Mobile radios include the XTL 5000, XTL 2500, and XTL 1500. The XTS 3000 and Astro Spectra flat rate support was cancelled back in 2012.

Customers with existing service maintenance agreements will continue to receive repair support until the contract ends. Magnum Electronics will continue to provide T&M technical support and perform repairs if possible. We will also continue to carry Motorola batteries and accessories for all models. As original items are cancelled we will offer high quality aftermarket substitutions.

Motorola Technical Bulletin: Recommended Cleaning and Disinfecting Guidelines

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Radio Solutions Channel PartnerIn response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for 2-way radios, body-worn cameras, and accessories based on current and best understanding of radio hygiene.

Per global health authorities, removing germs, dirt and impurities from surfaces lowers the risk of spreading infection. Using chemical disinfectants may kill germs that remain on surfaces after cleaning, which further lowers the risk of spreading infection.

General Cleaning Recommendations

  • Apply 0.5% detergent-water solution with a cloth, then use a stiff, non-metallic, short-bristled brush to work all loose dirt away from the device. Use a soft, absorbent, lintless cloth or tissue to remove the solution and dry the device.
  • Make sure that no solution remains entrapped near any connectors, cracks or crevices.

Disinfecting Guidelines

  • Devices may be disinfected by wiping them down with over-the-counter isopropyl alcohol (rubbing alcohol) with at least 70% alcohol concentration.
  • When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the device. It should be applied to a cloth, which is then used to wipe down the device.
  • The effects of certain chemicals and their vapors can have detrimental effects on plastics and the metal platings.

Do not use bleach, solvents or cleaning sprays to cleanse or disinfect your device.

Motorola does not certify the above cleaning will remove COVID-19 or other foreign substances, however, the cleaning methods are approved for their products.

Download the Motorola Cleaning and Disinfecting Bulletin

Information from the WHO website: Getting your workplace ready for COVID-19

Information from the US CDC website: Coronavirus Disease 2019 (COVID-19)

JPS RSP-Z2 Gateway Provides Simple Patch for Radio System Interoperability

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The RSP-Z2 dual-channel gateway from JPS Interoperability Solutions located inJPS Interoperability Solutions Raleigh, NC allows a pair of 2-way radios, IP connections, or a radio and IP connection to be patched together. There are no recurring costs and the RSP-Z2 supports 2/4-wire interfaces, SIP, RTP, and RoIP protocols. JPS offers factory-built cables with connectors for almost every analog and digital radio model ever manufactured.

Easy Solution to Connect Your Existing Radios with WAVE TLK 100 LTE Devices

LTE Wi-Fi Two-Way Hand-held Two-Way RadioUsers with a large number of existing on-site radios can easily interface with Motorola WAVE OnCloud TLK 100 LTE devices that provide nationwide coverage. All you need is the RSP-Z2 and interface cables for the TLK 100 and your on-site radio.

The TLK 100 and your radio would be dedicated and can not be used for dispatch. Interoperability is automatic on the channels selected on each dedicated radio. Coverage for the on-site donor radio would be limited by the antenna system or repeater.

JPS RSP-Z2 Interoperability Gateway Data Sheet

JPS RSPZ2 Installation and Operation Guide

JPS RSPZ2 Field Optimization and Troubleshooting Guide

Visit our website for JPS ACU series interoperability gateways, SNV-12 voters, NXU-2A network extension unit, and interface cables. Magnum Electronics has been an authorized JPS Dealer since 2006 and provides technical support services if needed.

How to Change Language on Motorola Wireless Remote Speaker-Microphones

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APX and MOTOTRBO Bluetooth MicWe frequently receive support requests from Motorola wireless speaker-mic users to change the language from French back to English. This is caused by accidently turning on the WRSM and holding the PTT button at the same time.

The mics affected are the RLN6554 and RLN6544 for APX series radios, RLN6562 for MOTOTRBO XPR/SL series DMR radios, and the RLN6551 long range wireless mic for vehicle applications.

Motorola Wireless Bluetooth Speaker-Mic Language Selection Instructions

APX XPR SL WRSM Language Selection

New Features Available for Motorola DTR700 With 7.02 Firmware Release

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License Free 900 MHz Radio for On-site UseMotorola’s DTR700 900 MHz license-free radio has another firmware update available that allows users to receive new features at no charge. The Phase 2 release can be downloaded and includes new firmware, a new updater tool, and new programming software.

DTR700 radios use 902-928 MHz ISM spread spectrum and provide digital features. They are designed for on-site communications and perform well in buildings.

Group, individual, and call alert is standard. The DTR700 has a color display, radio ID, IP54 rating, and up to 16 hour battery life on a single charge. A two year warranty from Motorola is included.

Motorola DTR700 Phase 2 Features Included with 7.02 Firmware UpgradeRadio Solutions Channel Partner

1. Text Message – radio able to receive text messages and send text messages to other radios with pre-programmed text messages.

2. Remote Monitor (DTR700 & DTR720 only) – radio configured as Manager Mode is able to remotely monitor and listen to the environment of the other radio for 30 seconds provided the target radio is in the range.

3. Remote Disable (DTR700 & DTR720 only) – radio configured as Manager Mode is able to remotely enable or disable other radio provided the target radio is in the range.

4. Call Alert – radio able to pre-alert a specific radio in range to call back.

5. Rental Timer (DTR600 & DTR720 only) – radio rental company able to set rental period to radios and radio will be disabled when rental period expired.

6. Ringer Tone and Volume – radio able to set specific Ringer Tone and configure the loudness of the Ringer Tone that sound while receiving text message or call alert.

7. Over-The-Air Contact Cloning – radio able to add or delete contacts to or from another radio wirelessly without connecting the radios by cable.

8. Fixed issue with call failed after back and forth private calls to a radio

DTR700 software downloads, updater tool, and instructions at this link.

Updated Motorola APX XE500 RSM Best Practices Training Video for Firefighters

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Firefighter Mic for APX 6000, APX 8000Below is an updated training video from Motorola Solutions for firefighters using APX series 2-way radios and remote speaker-microphones. The original video “Say It Loud and Clear” was developed with help from the IAFC.

The new version includes the XE500 extreme temperature remote speaker-mics designed for firefighters in addition to the standard RSM’s with Windporting.

Best Practices Video for Clear Audio Using Motorola APX Series