Category Archives: Tech Tips

Motorola DTR700 Firmware Update Tool and Customer Programming Software R07.01

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The new Motorola DTR700 digital radio requires a firmware update and customer programming software.

This new version provides License Free 900 MHz Radio for On-site Usethe features and capabilities below:

1. Scan – radio stay on a channel is able to scan for other Public groups channel and Private groups which has the same hopset/profile ID.

2. Group Caller ID – radio receiving screens will display the Caller ID/Name for group calls.

3. Fixed issue with long channel name for home channel.

Download instructions – DTR700 Series Software Update Steps for R01.01.00

Download DTR_UpdateTool_R01.00 to upgrade DTR700 firmware.

Download new Customer Programming Software Business_Radio_CPS_NA_R07.01

CPS is a free Motorola download for the DTR series radios. Motorola also announced a new stubby antenna (PMAF4025) available now.

Motorola Cancels Analog VX-450 Series, VX-264, VX-2100, VX-2200 Radio Models

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Motorola BatwingsMotorola Solutions announced the cancellation of several legacy Vertex Standard analog-only models this month. The VX-264, VX-451, VX-454, VX-459, VX-2100, and VX-2200 can no longer be ordered.

The popular analog VX-261, MOTOTRBO digital capable EVX-261, and EVX-S24, are not affected by this notice. Motorola still offers analog-only choices for most of the cancelled models as shown below.VX-264, VX-450, VX-2100, VX-2200 No Longer Orderable

Our remaining stock of VHF VX-264 and UHF VX-264 radios are marked down and a good deal for analog users needing a display with 128 channel capability. Motorola will continue to provide warranty support, depot repairs, and accessories.

New Magnum AVL UI Software Upgrade V32.01 Added 7/19/19

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Magnum AVL GPS Fleet ManagementOur latest Magnum AVL web interface upgrade 32.01 offers improvements for both desktop and mobile device users. The new software download is automatic when you log-in with your desktop, tablet, or smartphone. Desktop users can check the UI version in the top right corner and mobile users will see it when they click on the “Account” button. Take note of the “Messages” link – this announcement, status updates, and other important news items are posted here.

Summary of Magnum AVL User Interface Improvements Trips, Stops, Locations, Ky Events, Map

  • New “Stops” View button with Daily Summary – click the new “Stops” button and see a condensed summary of the day for the vehicle selected. This new view captures and summarizes events in a vehicle’s trips and shows: Stops | Moves | Idles.
    • Events are now color-coded
    • Duration and distance columns added
  • Improved “Locations” View – key events have been color-coded and certain events have a duration column

There are short demo videos showing the changes posted in your “Messages” page too. Or you can watch them at the links below.

  • Link to video for desktop computer users
  • Link to video for mobile device users

Motorola Technical Notification: APX/PCR RSM Cable Failures

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APX XPR Shoulder Mic with coiled cordRemote speaker-microphones cables for APX P25 and XPR MOTOTRBO DMR series radios could experience jacket failures when stressed. A manufacturing change in jacket material caused the problem.

When the cord is stressed the cable could tear or fray and expose the internal wiring. As a result, RSM’s that show failures will be replaced for up to 24 months after purchase.

Symptoms and Root Cause of the Cord FailuresCoiled Cord small tear and fraying example

The cord failure is shown in the image. The failure typically occurs at the RSM head or radio connector end or both, but can also occur in cable middle section.

Front and back mic cable routingRadio users who prefer to route the mic cord behind their back and stress the cable are more likely to experience the problem. Motorola recommends to dress the coil section so it
does not get caught on uniform accessories for optimal RSM service life.

Motorola Remote Speaker-Microphone Models Affected

Motorola is upgrading the cable jacket material in the near future. RSM’s with the new cable will include an “L” in the model suffix when shipped.

Below are the RSM’s identified in the Motorola Technical Notification (MTN):

APX 8000, APX 7000, APX 6000, APX 4000,

PMMN4062
PMMN4065
PMMN4069
PMMN4083
PMMN4099

MOTOTRBO PCR XPR 3000 and XPR 7000 Series RSM’s

PMMN4071
PMMN4073
PMMN4108
PMMN4024
PMMN4040
PMMN4025
PMMN4046
PMMN4050

Only mics that show the failure will be replaced under the MTN warranty extension. Reference MTN-0070-19-NA and original factory order number when requesting replacements. They can be obtained by calling Motorola at 1-800-422-4210; prompt 1.

Download the Motorola Technical Notification MTN-0070-19-NA_RSM

Motorola Wireless Microphone FAQ’s and LED Status Indicators

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Motorola RLN6544 Wireless RSMThe Motorola wireless remote speaker-mic (WRSM) is a popular accessory for APX, XTL, and XPR series hand-held and vehicle mounted two-way radios.

Paired with portable radios it provides range about 30 feet and with the PMMN4097 mobile palm mic/gateway you can roam up to 300 feet from the vehicle. There is “mission critical” for APX and a “operations critical” software version for MOTOTRBO DMR radios.

 Choose the Correct Wireless Mic for your Motorola Radio

Motorola’s model nomenclature and product tiering make it easy to purchase the wrong mic for your radio. Depending on the included charger bundle the product SKU changes slightly. Below is a summary of the configurations and their compatible radios.

Hand-held APX Series With Internal Bluetooth Enabled

APX Portable Radios

  • RLN6554 – Wireless RSM with Battery, Clip (RLN6544) and Dual Unit Charger (PMLN7120)
  • RLN6544 – Mission Critical Wireless RSM with Battery and Clip Only

These models are compatible with APX 8000, APX 7000, APX 7000XE, APX 6000, APX 6000XE, APX 4000, APX 3000, and SRX 2200.

It is important to make sure your radio has Bluetooth enabled. The blue dot means is has the internal hardware only. You also need to have the software option (free since April 2016) and your programmer has it turned ON. Notice this same mic can also be used with the PMMN4097 mobile palm mic/gateway.

MOTOTRBO XPR 7000 Series With Bluetooth EnabledDisplay and Non-Display Models

  • RLN6562 – Operations Critical Wireless Remote Speaker Microphone with Battery and Belt clip and Dual Unit Charger (PMLN7120)

This model is compatible with XPR 7350, XPR 7350e, XPR 7550, XPR 7550e, XPR 7580, and XPR 7580e with Bluetooth enabled. It may be turned OFF or disabled to save battery life. It is not compatible with XPR 6000 series or with the long range PMMN4097 mobile palm mic/gateway.

Wireless Mic for APX, XTL, and XPR Series Vehicle Mounted Radios

  • RLN6551 – Long Range Wireless Mobile Accessory Kit, includes WirelessLong Range Wireless Speaker Mic Remote Speaker Microphone (RLN6544), Mobile Microphone Bluetooth Gateway (PMMN4097), Vehicular Charger (PMLN6716)
  • RLN6552 – Same as above without vehicular charger

These models are compatible with APX 8500, APX 7500, APX 6500, APX 4500, APX 1500, XTL 5000, XPR 5350, XPR 5350e, XPR 5550, XPR 5550e, XPR 5580, XPR 5580e, XPR 4350, and XPR 4550.

Adding this wireless mic is easy – replace the palm mic with the combo mic/gateway and “touch-pair” – that’s it. APX users can use the same mic with their portable hand-held radio.

Motorola Wireless Mic Frequently Asked Questions

  1. Can I use a Bluetooth adapter? No
  2. Will this work with other radio brands? No
  3. My mic started speaking the French language. How do I get it back to English? This happens when you power up the mic and press the PTT at the same time. To change languages follow the instructions in the graphic.How to change language in wireless RSM
  4. What is WRSM battery model number? PMNN4461
  5. Can I still use a receive-only earpiece? The WRSM uses the same RLN4941 or PMLN7560 earpieces as most of the the wired mics.
  6. What do the microphone LED status indicators mean? There are 2 LED lights on the microphone that provide battery level and audio availability status. Status Indicator Definitions
  7. What do the status lights on the WRSM charger mean? The graphic below shows the LED light color indicators and their meanings.Battery Status Indicators by Flashing Color
  8. Does the mic require maintenance? Yes – you should check for firmware updates for improved battery, connectivity, and audio performance especially if more than 6 months old.

Buy online these wireless remote speaker-mics and other radio accessories with low pricing and fast delivery. If you prefer, call our Dover, Delaware office during normal business hours where you will never get an automated attendant or voice mail. We can be reached at 302-734-9250 M-F 8-5pm EST.

Motorola LEX L11 Software Upgrade Instructions For Verizon Devices

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Rugged LTE FirstNet DeviceThe Motorola LEX L11 LTE public-safety smartphone designed for AT&T and FirstNet is now compatible with the Verizon network. All you need to do is follow the software upgrade instructions below.

The LEX L11 software update requires an active Verizon SIM. We tried to upgrade a LEX without a VZW SIM and were not able to complete the update. Evidently, the software update is provided by the carrier.

Remote Control Your APX Radio With BluetoothThe Android based LEX L11 is purpose-built for mission critical public-safety communications. It pairs with the APX 8000, APX 8000XE, APX 7000, APX 7000XE, APX 60000, and APX 6000XE series (Bluetooth enabled) radios and can be used as a wireless remote speaker-microphone.

LEX L11 Software Upgrade Instructions During Initial Setup

Software step-by-step Upgrade Instructions

LEX L11 Software Procedure After Initial Setup

The LEX L11 software update requires an active Verizon SIM. We tried to upgrade a LEX without a installing a VZW SIM and were not able to complete the update. Evidently, the software update is provided by the carrier.

1. Power on Phone
2. Insert Verizon SIM
3. Connect to WiFi network
4. Once device connects to WiFi, the device should receive the indication that a new SW version is available
5. Accept Download / Install
6. After device reboots; verify the new SW version – SW version should be R01.00.40 (in Settings/About Phone/ – see bottom Build Number)

Download Motorola LEX L11 Software Upgrade Document for Verizon Devices

To receive a LEX L11 quote contact us at our Dover, Delaware sales and service facility at 302-734-9250 during normal business hours M-F 8-5pm. Or you can use the form below:

Secure Login Instructions For Magnum AVL Fleet Tracking and Management Reports

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Magnum AVL Logo

Our website has been upgraded to improve internet security for our Magnum AVL Fleet Management customers. The upgrade eliminates the Google Chrome Browser non-secure warning, adds encryption, and shows a lock in the browser address bar as shown below.Magnum AVL Login Address URL

To connect to the secure server, enter https://avl.magnumelectronics.com in your browser address bar (or click on the link).. You should connect to the login page with a padlock icon to the left of the url address.

Secure Login with Encryption Enter your login info and save as a bookmark or add to your home screen if using a smartphone. This should save your login info and provide a secure one-click link to your Magnum AVL fleet management account.

MotoX Motorcycle Quick-Transition Headset Kit With Wireless PTT

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Police Motorcycle Quick-Transition Radio AccessoryEarPhone Connection, a leader in public-safety audio accessories, has a new low cost headset for motorcycle radio communications. Compatible with hand-held portable 2-way radios, their MotoX kit includes a helmet kit, wireless push-to-talk button for the handlebar, and a unique remote speaker-microphone. The helmet kit works with 3/4 and full-face helmets and includes a noise-cancelling boom microphone.

MotoX Available For Motorola, Harris, Kenwood Radios

MotoX-23W Quick-Transition for Motorola XTSThe MotoX-34W is compatible with Motorola APX series, XPR 7000, and XPR 6000 models. The MotoX-23W is designed for XTS series, PR1500, MT1500, and other radios with Cosmo connectors.

Most public-safety Harris radios are supported – MotoX-28W includes the XG-75, P7300 connector. The Harris XL-200P and XG-100 require the new MotoX-48W.  The MotoX-11W Kenwood multi-pin connector has keen added to their product line compatible with their high tier radios.

Special order kits are also available for Motorola HT750/1250/1550, PR860, and Harris M/A-Com 700P, P7100, P7130, P7150, P7170, P7200, P5100, P5130, and P5150.

MotoX Speaker-Mic Includes Embedded Bluetooth and Unique 3.5mm Jack

The unique remote speaker-mic has embedded Bluetooth and pairs with the wireless push-to-talk button that mounts to the handlebar. The mic also has a special 3.5mm jack that connects the audio to helmet speakers and boom mic. When disconnected, it works like a normal speaker-mic.

Coverage Testing For Delaware New Construction and SB79 Compliance

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State of Delaware Senate Bill 79 Requires Building Interior Test

A State of Delaware Department of Safety and Homeland Security regulation requires all new construction projects over 25,000 square feet be tested for in-building communications. The purpose of the SB79 test is to determine if newly constructed buildings have been Grid Acceptance Test In Progressdesigned so that emergency personnel can transmit and receive with portable 2-way radios and the State’s 800 MHz network. The facility owner must have the building tested prior to requesting a certificate of occupancy. The building must have the windows and doors installed before the test can be started.

Magnum Electronics is an approved vendor and has technical staff certified to perform the required scope of work quickly as defined in Appendix A by the Delaware Division of Communications. We are located in Dover and a member of the Delaware Chapter of the Association of Builders and Contractors. To request a quote, call us at 302-734-9250 M-F 8-5pm or use the form below.

FIN ULTRA AMBI Ear Tip Provides All Day Comfort For 2-Way Radio Users

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New Design From Earphone Connection Can Be Used In Either EarAcoustic Tube Comfort Ear Tip

Two-way radio users who use an audio accessory with an acoustic tube will benefit from a new ear tip from Earphone Connection. The FIN ULTRA AMBI is an improved design released at this year’s IWCE in Orlando.

It is constructed with soft semi-translucent extra soft Silicone for all day comfort. It can be worn in either ear and the open skeleton design improves ambient listening. The FIN ULTRA AMBI is available in small, medium, and large. It can be ordered in clear or black. The original FIN ULTRA is still available at a lower price but must be used with the left or right ear only.

Comfortable Ear Tip for Acoustic Tube

Earphone Connection is a leading manufacturer of two-way radio audio accessories including the Hawk used by many law enforcement agencies. For additional information about EPC and other Tactical Ear Gadget products visit our website or call our office at 302-734-9250 M-F 8-5pm EST.