Category Archives: Public Safety

New Motorola WAVE PTT Customers Get 3 FREE Months Until 7/31/20

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3 FREE Months for WAVE Mobile and Dispatch PTT

Motorola BatwingsMotorola announced a new promotion to help customers with wide area voice communications during the COVID-19 response efforts. From now through July 31, 2020, new customers will receive 3 FREE months of  WAVE PTT mobile app and WAVE PTT Dispatch subscription service.

WAVE PTT is a SaaS application supporting unlimited 2-way voice communications with group call, individual call, mapping, and location reporting. It is compatible with Android and iOS smartphones or tablets. WAVE Dispatch is cloud-based desktop application for managing up to 300 remote workers and 20 different talkgroups.

WAVE OnCloud PTT App for iOS and Android Devices

IOS & Android Screen ShotsThe WAVE OnCloud PTT app provides your team secure, instant communications anywhere you have cellular broadband service or Wi-Fi access. The monthly subscription fee is $8 per user.

The video below shows an overview of the app features including the messaging options – text, share location, instant personal alert, send a photo or video, and leave a recorded message.

WAVE Dispatch App for Users Needing Command and Control

PoC Dispatcher Web Based Software on PCWAVE Dispatch is a cloud-based desktop application for your dispatcher used with WAVE OnCloud enabled smartphones, TLK 100 4G LTE 2-way radios, and MOTOTRBO DMR radio systems. Manage up to 300 users and 20 talkgroups from your desktop computer with an internet connection. The monthly subscription fee is $32 per month.

The video below demonstrates the functionality of WAVE Dispatch.

This promotion makes it a perfect time to start using Motorola’s PTT PoC software. Instant team communications increases efficiency and safety for your employees. We can have your team “on-the air” the same day and can provide help with initial setup and free telephone support.

The promotion ends July 31st. Call our office now at 302-734-9250 or use the form below.

Tactical Storage Cabinet Choices For MID and FULL Size SUV’s

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CTECH Logo Carts, Cabinets, DrawersCTech Manufacturing recently added more options to their suite of of lightweight aluminum tactical storage cabinets for public-safety vehicles. The new Trooper series models are specifically designed for mid-size Ford Interceptors and have one or two drawers. CTech’s popular CopBox and ChiefBox (red powdercoat) models are available with several different sizes.

M40-301 Aluminum Cabinet for Law EnforcementThe M40-301 Metro CopBox is a “one-size-fits-all” and available for immediate shipment. The locking flip lid opens to a secure wide open space for flexible storage needs. The cabinet is 12 inches high and does not block the view out of the rear of the vehicle.

The cabinets can be removed and transferred to the next model vehicle making them a good investment. And..recent manufacturing improvements and strong sales have resulted in big price reductions. Click on the chart below to zoom.

Lightweight cabinet for public-safety MID and FULL size SUV’sAs a CTech authorized dealer we can also provide carts, fixed cabinets, and tool drawers too. Contact our Dover, Delaware office to discuss the best storage solution for you. Our phone number is 302-734-9250 (M-F 8-5pm EST) or use the form below.

Motorola Ends Flat Rate Repair Service for XTS and XTL Radio Models

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XTS 5000, XTS 2500, XTS 1500, XTL 5000, XTL 2500

Motorola BatwingsMotorola Solutions has ended flat rate repair service in the US and Canada for XTS portable and XTL mobile series radios due to component shortages. Portable radios affected are XTS 5000, XTS 4000, XTS 2500, and XTS 1500 portable radios.

Mobile radios include the XTL 5000, XTL 2500, and XTL 1500. The XTS 3000 and Astro Spectra flat rate support was cancelled back in 2012.

Customers with existing service maintenance agreements will continue to receive repair support until the contract ends. Magnum Electronics will continue to provide T&M technical support and perform repairs if possible. We will also continue to carry Motorola batteries and accessories for all models. As original items are cancelled we will offer high quality aftermarket substitutions.

Magnum Electronics Continues Operations During State of DE COVID-19 Emergency

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Magnum Electronics Logo Dover, DE

Earlier today our Governor ordered non-essential businesses in Delaware to close effective Tuesday, 3/24 in order to curb the spread of  COVID-19. The order will remain in effect until May 15th or until the public health threat is eliminated.

Magnum Electronics Classified As Essential Business and Will Remain Open

Magnum Electronics is considered an essential business as shown in the list of essential and non-essential business classification codes. Our intent is to continue to provide technical services and product fulfillment while keeping our employees safe. Precautions are being taken to minimize the risks associated with COVID-19 and we will continue to support public-safety, healthcare, and essential service providers with their communications needs.

We have also implemented several internal policies to help protect our employees and limit the spread of the virus:

  • Center for Disease Control and Prevention (CDC) recommendations are followed
  • Sanitation efforts in our office and service bays have been increased to help protect our employees
  • Employees exhibiting respiratory illness symptoms will be asked to stay home
  • Office visits are by appointment only
  • For equipment pickup: stay in your vehicle and we will bring it to you
  • We will be using digital methods of communication both internally and externally
  • Customers meetings are to be conducted via phone or video conference whenever possible
  • Work-related travel, equipment pickup, and deliveries have been suspended. Repaired equipment will be shipped
  • Social distancing is being practiced wherever possible

Total Customer Satisfaction is our fundamental corporate goal and will continue to do everything we can to provide the best possible service to all of our customers during these exceptionally challenging times.

Stay healthy,

Bill Ridenour, President

Motorola Technical Bulletin: Recommended Cleaning and Disinfecting Guidelines

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Radio Solutions Channel PartnerIn response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for 2-way radios, body-worn cameras, and accessories based on current and best understanding of radio hygiene.

Per global health authorities, removing germs, dirt and impurities from surfaces lowers the risk of spreading infection. Using chemical disinfectants may kill germs that remain on surfaces after cleaning, which further lowers the risk of spreading infection.

General Cleaning Recommendations

  • Apply 0.5% detergent-water solution with a cloth, then use a stiff, non-metallic, short-bristled brush to work all loose dirt away from the device. Use a soft, absorbent, lintless cloth or tissue to remove the solution and dry the device.
  • Make sure that no solution remains entrapped near any connectors, cracks or crevices.

Disinfecting Guidelines

  • Devices may be disinfected by wiping them down with over-the-counter isopropyl alcohol (rubbing alcohol) with at least 70% alcohol concentration.
  • When cleaning with isopropyl alcohol, the alcohol should never be applied directly to the device. It should be applied to a cloth, which is then used to wipe down the device.
  • The effects of certain chemicals and their vapors can have detrimental effects on plastics and the metal platings.

Do not use bleach, solvents or cleaning sprays to cleanse or disinfect your device.

Motorola does not certify the above cleaning will remove COVID-19 or other foreign substances, however, the cleaning methods are approved for their products.

Download the Motorola Cleaning and Disinfecting Bulletin

Information from the WHO website: Getting your workplace ready for COVID-19

Information from the US CDC website: Coronavirus Disease 2019 (COVID-19)

3M Peltor ComTac VI NIB Tactical Communications Headset Offers New Features

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Next generation ComTac VI NIB and SWAT-TAC VI NIB tactical headsets from 3M offer MT20H682FB-47N GN Single Comm Greenadvanced features and improvements that justify the upgrade of your existing hearing protection.

Natural Interaction Behavior or “NIB” is a new feature allowing up to four team members to speak simultaneously (full duplex) within approximately 30 feet of each other and 60 others can listen. It automatically starts when high noise level prevents normal voice communications. The video below illustrates how NIB works.

New Mission Audio Profiles (MAP), Advanced VOX, and Telescope Boom Mic

Past headset users only had the volume control adjustment when the noise level changed. MAP provides five different audio profiles for environmental listening designed for typical missions as defined below:

  • Observation – highest volume and widest frequency response for max hearing
  • Patrol – High volume, reduced high frequencies to limit footsteps, close sounds
  • Conversation – Maximizes face-to-face communications
  • Comfort – High noise for long periods of time (tactical vehicle, air transport)
  • Off/Disabled – Capability to turn OFF environmental listening

Advanced VOX (voice operated transmit) is adaptive, meaning the threshold to activate will adjust automatically depending on the noise environment. The ComTac VI also has a button on the left earcup so you can easily switch from VOX to PTT.

The MT73 boom microphone has also been redesigned with improved noise-cancelling technology and IP68 submersibility rating. The new design accommodates both left and right handed shooters without moving the mic to opposite side of the headset. The boom can telescope to adjust its length too.

Download 3M Peltor ComTac VI Spec Sheet. pdf

Magnum Electronics is an authorized 3M Peltor Distributor and supports all headsets including ComTac, SWAT-TAC, LiteCom, and 3M PTT headset adapters for all radio manufactures.

Instant Savings Extended Until 5/31/2020 on Unication G-Series Voice Pagers

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G1, G2, G3, G4, G5 Voice Pager Promotions

Unication extended their 2020 first quarter promotions again for G-series voice pager orders until 5/31/2020. All Unication voice pagers are intrinsically-safe rated for hazardous atmospheres, include Bluetooth, and are IP67 submersible.

FREE Extended Warranty for Orders 10+ of Any G-Series Pager

G-Series 5 Year Depot RepairsAny combination of G1, G2, G3, G4, or G5 pagers totalling ten or more on a single invoice will get the extended warranty option automatically from Unication. Your pager will be covered for parts and labor at Unication’s service depot for 5 years. This can be combined with any promotion listed below.

Unication G4/G5 – Buy 10 and Get 1 FREE PromotionG4, G5 UL Intrinsically-Safe Models with Display

Purchase ten G4 or G5 P25 voice pagers on a single invoice by 4/30/20 and get a FREE 11th pager and the extended five year warranty. Unication will add one FREE G4 or G5 for every 10 units ordered. Free pager(s) will be provided in the same model/band split, unless otherwise requested.

The G4 is 700/800 MHz only and the G5 adds an additional band (VHF or UHF) to the pager. The G5 pager is digital but can also be used for analog paging too. We also carry a full line of accessories for G5, G4, G3, and G2 at this link.

$50 INSTANT Savings on G1 Voice Pagers Until 4/30/2020

Fire Alert PagerOur web prices are lowered by $50 off MSRP in our G1 web store for any voice pager until 5/31/2020. Buy 10 or more and also receive the 3 year extended warranty.

Don’t forget to shop our G1 accessories including new carrying cases, amplified charger, and Bluetooth headset.

Cradlepoint Selects Magnum Electronics For NASPO Valuepoint Sales

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FOR IMMEDIATE RELEASE

Magnum Electronics - NASPO- Cradlepoint Logos

Nationwide Fulfillment Partner for Master Agreement AR3189

DOVER, DE October 28, 2019

Magnum Electronics, Inc., located in Dover, Delaware and a leader in wireless communications technology has been selected by Cradlepoint to fulfill orders nationwide under NASPO Valuepoint Master Agreement AR3189. Cradlepoint, the global leader in cloud-delivered LTE and 5G Ready wireless network edge solutions was recently awarded a five-year NASPO ValuePoint Data Communications Products & Services contract for its NetCloud Service platform and edge router solutions.

The NASPO Valuepoint agreement allows easy access to Cradlepoint’s software-driven wireless WAN and network solutions for public sector entities in all 50 states. Magnum Electronics is authorized to provide quotes with contract pricing, invoice, and receive payments to all eligible public sector entities.

“The NASPO Valuepoint Master Agreement will make it convenient for our government customers to purchase Cradlepoint solutions”, said Mike Ridenour, who leads the wireless network business unit for Magnum Electronics. “We are proud to be selected by Cradlepoint for this added responsibility and supporting customers nationwide.”

About Magnum Electronics, Inc

Magnum Electronics is a wireless communications integrator, technical service center, GPS fleet management, and managed services provider supporting mobile workers in government and enterprise. The company has distribution agreements with Motorola Solutions, Cradlepoint, Panasonic, Avigilon, Federal Signal, and many other high quality suppliers. Magnum Electronics is a State of Delaware contract holder for upfit installation services, communications devices, and emergency vehicle lighting. Learn more at magnumelectronics.com, Facebook, Twitter, and LinkedIn.

About Cradlepoint

Cradlepoint is a global leader in cloud-delivered wireless edge solutions for branch, mobile, and IoT networks. The Cradlepoint NetCloud service – based on the Elastic Edge™ architecture – delivers an agile, pervasive, and software-defined wireless edge that connects people, places and things everywhere over LTE and 5G cellular networks with resiliency, security, and control.

About NASPO ValuePoint

The NASPO ValuePoint Cooperative Purchasing Organization (formerly WSCA-NASPO) provides the highest standard of excellence in public cooperative contracting. By leveraging the leadership and expertise of all states with the purchasing power of their public entities, NASPO ValuePoint delivers best value, reliable, competitively sourced contracts. Since 1992 NASPO ValuePoint has been the cooperative purchasing arm of NASPO (the National Association of State Procurement Officials) encouraging, fostering and guiding the nation’s most significant public contract cooperative.

Contact Information

Magnum Electronics, Inc 302-734-9250  [email protected]

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Globalstar Sat-Fi2 Satellite Hotspot Now Available With Remote Antenna

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Satellite hotspot for vehicles and marine vessels

Choose Magnetic or Pole Mount Helix Antenna Options

Globalstar announced their new Sat-Fi2 RAS (Remote Antenna Station) mobile satellite Wi-Fi hotspot is now shipping. Designed for installation in vehicles or marine vessels, it includes a helix antenna with 14 feet of low loss cable. The SF2-RAS-HX includes a magnetic mount helix antenna and the SF2-RAS-MR has a marine-ready mast mount.Wi-Fi hotspot using remote antenna

A separate magnetic mount GPS antenna with 18 ft cable is also included. The removable Wi-Fi antenna connects to the side of the unit and provides up to 50 feet of coverage. The housing has a rating of IP43 and measures 3.22 in H X 7.8 in L X 6.57 in W and weighs 4.4 lbs.

Connect up to eight smart devices on your own private satellite Wi-Fi network. Access compressed web content, check the weather, or post to social media accounts. With S.O.S. capabilities, remote and lone workers can communicate with GEOS emergency response if needed.

Download Sat-Fi2 RAS Product Sheet .pdf

Globalstar Sat-Fi2 Advantage and Enterprise Service Agreements

All plans include Sat-Browse that uses compression technology to speed up web browsing and also lowers data downloads. Each plan has an allotment of voice minutes, data throughput, and SMS text messages. Unused airtime does not roll t the next billing cycle.

Globalstar Monthly Advantage Service Plan Choices

The Globalstar monthly plans include a low cost Advantage 40 for users needing limited communications. There is also Advantage 100, Advantage 250, and Advantage 500 that allow additional voice minutes, data allowance, and SMS messages.

Satellite Sat-Fi2 Hotspot Plan Details

Globalstar Annual Enterprise Seasonal Airtime Service Plans

Enterprise plans are billed annually for seasonal users who may use their data on an irregular schedule. With these plans the airtime expires at the end of the term rather than monthly. The Enterprise 480 plan is the lowest cost annual plan and is recommended for emergency managers or public-safety personnel who need backup communications.

Sat-Fi Annual Service Plan Details

Download Sat-Fi2 RAS Service Pricing Sheet .pdf

The Sat-Fi2 is the future of satellite communications. The GSP-2900 fixed satellite phone is no longer available.

Download Sat-Fi2 RAS Vehicle Installation Guide .pdf and the Sat-Fi2 RAS Marine Installation Guide .pdf

Download Sat-Fi2 RAS User Guide .pdf or RAS Quick Start Guide ,pdf

If you need a formal quote or additional info about Sat-Fi2 contact our Dover, Delaware office during normal business hours or use the form below.

Updated Motorola APX XE500 RSM Best Practices Training Video for Firefighters

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Firefighter Mic for APX 6000, APX 8000Below is an updated training video from Motorola Solutions for firefighters using APX series 2-way radios and remote speaker-microphones. The original video “Say It Loud and Clear” was developed with help from the IAFC.

The new version includes the XE500 extreme temperature remote speaker-mics designed for firefighters in addition to the standard RSM’s with Windporting.

Best Practices Video for Clear Audio Using Motorola APX Series