Motorola Technical Notification: APX/PCR RSM Cable Failures

APX XPR Shoulder Mic with coiled cordRemote speaker-microphones cables for APX P25 and XPR MOTOTRBO DMR series radios could experience jacket failures when stressed. A manufacturing change in jacket material caused the problem.

When the cord is stressed the cable could tear or fray and expose the internal wiring. As a result, RSM’s that show failures will be replaced for up to 24 months after purchase.

Symptoms and Root Cause of the Cord FailuresCoiled Cord small tear and fraying example

The cord failure is shown in the image. The failure typically occurs at the RSM head or radio connector end or both, but can also occur in cable middle section.

Front and back mic cable routingRadio users who prefer to route the mic cord behind their back and stress the cable are more likely to experience the problem. Motorola recommends to dress the coil section so it
does not get caught on uniform accessories for optimal RSM service life.

Motorola Remote Speaker-Microphone Models Affected

Motorola is upgrading the cable jacket material in the near future. RSM’s with the new cable will include an “L” in the model suffix when shipped.

Below are the RSM’s identified in the Motorola Technical Notification (MTN):

APX 8000, APX 7000, APX 6000, APX 4000,

PMMN4062
PMMN4065
PMMN4069
PMMN4083
PMMN4099

MOTOTRBO PCR XPR 3000 and XPR 7000 Series RSM’s

PMMN4071
PMMN4073
PMMN4108
PMMN4024
PMMN4040
PMMN4025
PMMN4046
PMMN4050

Only mics that show the failure will be replaced under the MTN warranty extension. Reference MTN-0070-19-NA and original factory order number when requesting replacements. They can be obtained by calling Motorola at 1-800-422-4210; prompt 1.

Download the Motorola Technical Notification MTN-0070-19-NA_RSM

Motorola Wireless Microphone FAQ’s and LED Status Indicators

Motorola RLN6544 Wireless RSMThe Motorola wireless remote speaker-mic (WRSM) is a popular accessory for APX, XTL, and XPR series hand-held and vehicle mounted two-way radios.

Paired with portable radios it provides range about 30 feet and with the PMMN4097 mobile palm mic/gateway you can roam up to 300 feet from the vehicle. There is “mission critical” for APX and a “operations critical” software version for MOTOTRBO DMR radios.

 Choose the Correct Wireless Mic for your Motorola Radio

Motorola’s model nomenclature and product tiering make it easy to purchase the wrong mic for your radio. Depending on the included charger bundle the product SKU changes slightly. Below is a summary of the configurations and their compatible radios.

Hand-held APX Series With Internal Bluetooth Enabled

APX Portable Radios

  • RLN6554 – Wireless RSM with Battery, Clip (RLN6544) and Dual Unit Charger (PMLN7120)
  • RLN6544 – Mission Critical Wireless RSM with Battery and Clip Only

These models are compatible with APX 8000, APX 7000, APX 7000XE, APX 6000, APX 6000XE, APX 4000, APX 3000, and SRX 2200.

It is important to make sure your radio has Bluetooth enabled. The blue dot means is has the internal hardware only. You also need to have the software option (free since April 2016) and your programmer has it turned ON. Notice this same mic can also be used with the PMMN4097 mobile palm mic/gateway.

MOTOTRBO XPR 7000 Series With Bluetooth EnabledDisplay and Non-Display Models

  • RLN6562 – Operations Critical Wireless Remote Speaker Microphone with Battery and Belt clip and Dual Unit Charger (PMLN7120)

This model is compatible with XPR 7350, XPR 7350e, XPR 7550, XPR 7550e, XPR 7580, and XPR 7580e with Bluetooth enabled. It may be turned OFF or disabled to save battery life. It is not compatible with XPR 6000 series or with the long range PMMN4097 mobile palm mic/gateway.

Wireless Mic for APX, XTL, and XPR Series Vehicle Mounted Radios

  • RLN6551 – Long Range Wireless Mobile Accessory Kit, includes WirelessLong Range Wireless Speaker Mic Remote Speaker Microphone (RLN6544), Mobile Microphone Bluetooth Gateway (PMMN4097), Vehicular Charger (PMLN6716)
  • RLN6552 – Same as above without vehicular charger

These models are compatible with APX 8500, APX 7500, APX 6500, APX 4500, APX 1500, XTL 5000, XPR 5350, XPR 5350e, XPR 5550, XPR 5550e, XPR 5580, XPR 5580e, XPR 4350, and XPR 4550.

Adding this wireless mic is easy – replace the palm mic with the combo mic/gateway and “touch-pair” – that’s it. APX users can use the same mic with their portable hand-held radio.

Motorola Wireless Mic Frequently Asked Questions

  1. Can I use a Bluetooth adapter? No
  2. Will this work with other radio brands? No
  3. My mic started speaking the French language. How do I get it back to English? This happens when you power up the mic and press the PTT at the same time. To change languages follow the instructions in the graphic.How to change language in wireless RSM
  4. What is WRSM battery model number? PMNN4461
  5. Can I still use a receive-only earpiece? The WRSM uses the same RLN4941 or PMLN7560 earpieces as most of the the wired mics.
  6. What do the microphone LED status indicators mean? There are 2 LED lights on the microphone that provide battery level and audio availability status. Status Indicator Definitions
  7. What do the status lights on the WRSM charger mean? The graphic below shows the LED light color indicators and their meanings.Battery Status Indicators by Flashing Color
  8. Does the mic require maintenance? Yes – you should check for firmware updates for improved battery, connectivity, and audio performance especially if more than 6 months old.

Buy online these wireless remote speaker-mics and other radio accessories with low pricing and fast delivery. If you prefer, call our Dover, Delaware office during normal business hours where you will never get an automated attendant or voice mail. We can be reached at 302-734-9250 M-F 8-5pm EST.

Custom Molded Gel Ear Inserts Provide All Day Comfort and More

For Two- Way Radio Surveillance Kits with Acoustic TubesAcoustic Tube With Custom Ear Insert

Radio users who use a wired audio accessory with a mushroom-style ear tip and an acoustic tube would benefit from using a custom gel ear insert. Security, law enforcement, and nursing professionals working in normal noise environments prefer this optional accessory for their 2-way radio.

Compatible with most acoustic tubes, they are more comfortable for long work shifts. They also provide better ambient hearing because there is less blockage of the ear canal. The soft gel is easy to clean and hypo-allergenic.

Available for Left or Right Ear and 3 Sizes for Better Comfort

Small Size For Left Ear Replaces Mushroom Style TipThe earmold must be ordered for the left or right ear – they are not interchangeable. Although the medium size is most popular, there are also small and large versions for each ear.

The standard color is a light pink but we can also supply clear and black. There are also black acoustic tubes for covert operations.

INTERCEPTOR Wireless Speaker-Mic Supports Two Radios With Dual PTT’s

Dual PTT Buttons and 3.5mm jackA new wireless speaker-microphone from Earphone Connection can pair with two different compatible Bluetooth radios at the same time. The INTERCEPTOR speaker can receive audio from both radios and the unique dual push-to-talk buttons allow you to respond to either radio’s talkgroup. There is also a 3.5mm earphone jack that supports a headset with boom microphone.

INTERCEPTOR Bluetooth RSM Available for Popular Public-Safety Radios

The INTERCEPTOR-00 has built-in firmware that supports many radios with internal Bluetooth enabled. Currently, the following radios are supported – Harris: XG-75, XG-100 & XL-200P; Kenwood: NX-5000 series; Relm: KNG2; Hytera: X1P; Icom: F3400 & F4400, F5400 & F6400; Sepura: STP & SC20. Motorola radios with internal wireless Bluetooth are not compatible. You will still need the Motorola RLN6554 wireless microphone for APX and RLN6562 for MOTOTRBO SL/XPR 7000 series.

EPC Wireless Adapters Support Radios Without Internal Bluetooth

XTS 5000 XTS 2500 Wireless MicEPC bundles wireless adapters for the INTERCEPTOR for radios without internal Bluetooth. The Motorola XTS 5000 and XTS 2500 (and others with Jedi connector) will work with the INTERCEPTOR-23 bundle. Motorola APX and XPR 6000/7000 users can use the INTERCEPTOR-34.

The INTERCEPTOR-28 bundle supports the Harris M/A-COM Jaguar P5300, P5400, P5500, P7300, XG-15, XG-25, and XG-75 models. Also, the Kenwood NEXEDGE NX200, NX300, NX210, NX410; TK190, 200, 280, 290, 380, 390, 480, 481, 2140, 2180, 3140, 3180, 5210, 5220, 5310, 5320, 5400 are compatible with the INTERCEPTOR-11.

Motorola Super Batteries For MOTOTRBO XPR 7000e, 3000e Radios

XPR 300e XPR 7000e DMR Radios

Up to 28 Hours With New Low Voltage IMPRES Technology

Motorola BatwingsRadio users who need maximum talk time will benefit from Motorola’s new low voltage IMPRES technology. The MOTOTRBO enhanced models (XPR 3300e, XPR 3500e, XPR 7350e, XPR 7550e, XPR 7580e) will provide up to 28 hours on a single battery charge. The new batteries are similar in size and use IMPRES chargers.

MOTOTRBO Low Voltage IMPRES Battery ChoicesLow Voltage MOTOTRBO Battery

The PMNN4493 is the best choice if you have either XPR 3000e or XPR 7000e and a mix of the older “non-e” models. New enhanced radios are rated at 28 hours in digital mode or 21 hours if still on analog. The battery is compatible with legacy models but at a reduced rating of 18 hours in digital and 13.5 hours when using analog.

Low Voltage UL TIA Intrinsically-Safe Batteries for MOTOTRBO Radios

Low voltage intrinsically-safe batteries are only available for the new enhanced radios and are not interchangeable. Talk time is slightly reduced but still rated for 26+ hours in digital mode. Below are the correct model numbers for each radio:

Low Voltage Battery With Vibrating Silent Alert Belt Clip

Motorola introduced a unique vibrating belt clip that works with the low voltage battery and activates during a call alert. It can be ordered with the clip as a kit or separately and can be used with either the XPR 7000e or the XPR 3000e. Following are the model numbers and links to order:

Motorola UHF XPR 3500e Intrinsically-Safe Radios For Rent or Lease

UHF XPR 3500e with Remote Speaker-MicA recent addition to our managed service offerings is the Motorola UHF XPR 3500e intrinsically-safe two-way radio certified for use in hazardous atmospheres.

Hazardous locations are found in many industries including refineries, fuel storage facilities, plastics processing plants, chemical plants, and grain elevators. Contractors, subcontractors, and anyone working a HazLoc job can now rent, lease-purchase, or buy their radios.

Our rental radio packages include two Motorola UL-Approved PMNN4490 intrinsically-safe batteries, Motorola PMMN4071 UL-Approved remote speaker-microphone, and XPR 3500e hand-held radios UL-Approved to TIA-4950 for use in Hazardous Locations, Division 1, Class I, II, III, Groups C,D,E, F, G; Division 2, Class 1, Groups A,B,C,D,T3C. Tamb = -25°C to +60 °C. We include a Motorola IMPRES charger that automatically conditions the batteries for peak performance. Our rental radio is also capable of operating on a Motorola Capacity Plus trunking system if needed.

The XPR 3500e can handle up to 128 channels and includes a 2-line display for easier operation. Our optional channel announcement feature allows the user to hear the actual channel names without having to look at the display. Frequencies can be programmed with analog channels, DMR digital, or both depending on your requirements.

Increase profitability and worker safety by improving jobsite communications. Rentals are available by the week, month, and longer. For pricing and availability contact our Dover, Delaware office at 302-734-9250 M-F 8-5pm EST or use the form below.

Motorola Commercial Digital Radio Network Now Covers Delaware

MOTOTRBO Network Expands to DelMarVa Peninsula

Wide-area digital 2-way radio communications is now available for commercial business fleets in Delaware and Maryland eastern shore counties. The Mid-Atlantic Digital Radio Network covering most of Pennsylvania and New Jersey, recently added tower sites for the DelMarVa peninsula.

The system utilizes Motorola’s latest MOTOTRBO DMR digital technology that allows wide area roaming, group communications, and no need to change channels..  A business owner can now communicate with trucks anywhere within the digital footprint.

DE MD PA 2-way radio map

Designed for MOTOTRBO XPR 5000 and XPR 7000 SeriesMotorola MOTOTRBO XPR 5350 & XPR 5550

The network supports the Motorola UHF MOTOTRBO XPR 5350 and XPR 5550 mobile radios for company-wide and private call voice communications.  The XPR 5000 series supports the RLN6551 long range wireless speaker-microphone that allows the driver to use his mobile radio from up to 300 feet away from the vehicle. Text messaging, GPS fleet tracking, work order management, and other options can be utilized with this radio.

Distracted driver laws put companies at risk who continue to dispatch their fleet using cell phones. Significant fines or worse can happen resulting in missed calls, voice mail messages, and decreased productivity. The Federal Motor Carrier Safety Administration ban on cell phone usage does not include mobile 2-way radios.

The Motorola XPR 7350e and 7550e hand-held portable radios are also available and can be used as your base station if you are close enough to a tower. Depending on your location and coverage requirements, these models offer the same features as the XPR 5000 series.

The MOTOTRBO digital network has been available for several years and is only new to Delaware and the DelMarVa Peninsula. Thousands of companies from coast-to-coast access MOTOTRBO networks at a low monthly fee per radio – all without having to invest in towers, repeaters, and ongoing infrastructure maintenance.

Contact us for a monthly lease-purchase quote by calling our Dover, Delaware office at 302-734-9250 during normal business hours. We look forward to supporting your next generation wide-area fleet dispatch communications.

How To Update Firmware in Motorola Wireless PTT Pods

Bluetooth Accessories Require Latest Firmware for Best PerformanceWireless Bluetooth PTT for MOTOTRBO

Motorola wireless accessories use a pod with APX, XTS, XPR, and SL 7000 series radios. The pod can be used as a stand-alone wireless push-to-talk (PTT) or power a surveillance kit, earbud, and also connect with the completely discreet earpiece. The pod has internal firmware that can be updated by the user to take advantage of the latest software release from Motorola.

The NTN2571 mission-critical secure pod includes encryption for APX and XTS models and the NNTN8127 operations-critical pod is designed for MOTOTRBO DMR XPR and SL 7000 radios. Each pod as unique firmware that should be upgraded for improved battery life and performance.

Instructions to Upgrade Firmware in Motorola Wireless Bluetooth Pods

Motorola Solutions provides a Windows application to upgrade their wireless bluetooth accessories. The Accessory Programming Software tool is a free download and supports both pods. The install guide includes easy step-by-step instructions with computer screenshots. In addition to the programming tool, you will also need to download the latest pod firmware.

Motorola Accessories Compatible with Wireless PodsWireless surveillance kit with acoustic tube

The accessories below are compatible with either wireless pod. Some accessories require upgraded firmware if you have an older pod.

  • Motorola PMLN7052 Wireless Surveillance kit with acoustic tube
  • Motorola NTN2575 Replacement Earpiece with 9.5 Inch cable
  • Motorola NTN2572 Replacement Earpiece with 12 inch cable
  • Motorola NNTN8295 Wireless Earbud with 45 inch cord
  • Motorola NNTN8294 Wireless Earbud with 11.5 inch cord
  • Motorola NNTN8298 Black Headphones with in-line mic
  • Motorola NNTN8296 Wireless Covert Kit
  • Motorola PMLN7696 Completely Discreet Wireless Earpiece
  • Motorola NNTN8737 3.5mm Earbud Headset Adapter – 10 Pack

User Manuals and Quick-Start Guides

Motorola Mission-Critical Bluetooth (NTN2571)

Operations-Critical Bluetooth (NNTN8127)

Wireless Emergency Callbox Systems Increase Security

Instant Help Notification For Customers, Employees, and Visitors

Wireless Security for Remote Parking LotsProviding public-safety assistance for parking lots and other remote areas on your property can be challenging. Schools, manufacturing facilities, and open 24-hour locations are looking for a reliable solution.

If you require a highly visible security force presence and instant communications for help, a wireless emergency callbox is an easy fix. They can be solar-powered and don’t require expensive wiring installation costs for remote locations. Call boxes are integrated with your existing analog, P25, or DMR digital radio system.

CALL24 Wireless Callbox Manufacturer Visit on 11/30/17

CALL24 has been the leader in wireless callbox systems for over 20 years. Headquartered in Winston-Salem, NC they offer a wide selection of callbox systems for different applications.

Download CALL24 S-Series Brochure

As part of our effort for continued training, CALL24 will visit our Dover facility on 11/30/17 for the day. Any local prospective customers interested in a wireless callbox system for their property can contact us to attend an afternoon session. Call our office at 302-734-9250 or respond using the form below.

 

New Motorola MOTOTRBO SL3500e Radio – DMR, Bluetooth, and WiFi

Thin and Light, Analog and Digital DMR, 128 Channels, and 13+ Hour Battery Life

SL3500e is Available in VHF or UHF and Includes a Limited Virtual Keypad

The SL3500e works with MOTOTRBO conventional, IP Site Connect and Capacity Plus (single and multi-site) systems. It is a VHF or UHF entry-level professional series radio and includes a 24 month warranty.SL3500e MOTOTRBO Keypad

At only 6.7 ounces it provides up to 13.5 hours of battery life. The SL3500e has a 2-line OLED display that will provide channel info, battery life, and signal strength. Wired accessories use the same audio connector as the SL300. Wireless Bluetooth audio accessories are available too. The SL3500e also has built-in WiFi for remote programming.

Download Motorola MOTOTRBO SL3500e Specifications .pdf

For SL3500e pricing and availability call our Dover, Delaware office at 302-734-9250 or use the form below.