You can choose original CradleCare support or their new offering CradleCare Basic. Enterprise Cloud Manager (ECM) is still available but now there is an enhanced version called ECM Prime. We will look at the differences in this article so you can choose the best product or bundle promotion.
Whether you own only one or a hundred Cradlepoint routers, ECM is worth the low annual fee. The ability to remotely manage your devices and eliminating travel costs will significantly impact your ROI. Standard ECM provides real time configuration, monitoring, alerts, and firmware updates for $32 per router per year.
ECM Prime adds location services, advanced routing and VPN functionality. along with out-of-band management. Introductory promotional pricing is $42 per year until 8/31/15. Starting 9/1 the price will by $60 per year per device. Standard ECM customers can try a free 30 day demo that will make it tough to go back.
For those customers who have mission-critical connectivity, CradleCare provides 24x7x365 emergency phone support. Cradlepoint has close relationships with the cellular carriers and will contact them for you if necessary. Also, advance replacements are sent to you next day air if needed. The cost is surprisingly low at $58 per year per modem.
CradleCare Basic was recently introduced for users who need technical support during normal business hours and have their own spare routers. At a cost of only $40 per year it offers Cradlepoint technical resources for difficult wireless connectivity problems.
Choose the Best CradleCare and ECM Promo Bundle
We recommend the ECM-PRM-CC1YR ECM Prime and CradleCare Bundle offering the best ECM functionality and support. If you don’t need emergency support, the ECM-PRM-CCB1YR is a good choice. All bundles can be purchased for 1, 3, or 5 years.