Cradlepoint CradleCare Support and Cloud Management Bundles Explained

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CradleCare and Enterprise Cloud ManagerCradlepoint now offers two levels of CradleCare services and Enterprise Cloud Manager for support and management of your network.

You can choose original CradleCare support or their new offering CradleCare Basic. Enterprise Cloud Manager (ECM) is still available but now there is an enhanced version called ECM Prime. We will look at the differences in this article so you can choose the best product or bundle promotion.

Enterprise Cloud Manager A Must For Every Cradlepoint RouterCradlepoint ECM for router management

Whether you own only one or a hundred Cradlepoint routers, ECM is worth the low annual fee. The ability to remotely manage your devices and eliminating travel costs will significantly impact your ROI. Standard ECM provides real time configuration, monitoring, alerts, and firmware updates for $32 per router per year.

ECM Prime adds location services, advanced routing and VPN functionality. along with out-of-band management. Introductory promotional pricing is $42 per year until 8/31/15. Starting 9/1 the price will by $60 per year per device. Standard ECM customers can try a free 30 day demo that will make it tough to go back.

Enterprise Cloud Manager Standard and Prime Data Sheet

Cradlepoint CradleCare Support OptionsCradleCare 24x7 and Basic

For those customers who have mission-critical connectivity, CradleCare provides 24x7x365 emergency phone support. Cradlepoint has close relationships with the cellular carriers and will contact them for you if necessary. Also, advance replacements are sent to you next day air if needed. The cost is surprisingly low at $58 per year per modem.

CradleCare Basic was recently introduced for users who need technical support during normal business hours and have their own spare routers. At a cost of only $40 per year it offers Cradlepoint technical resources for difficult wireless connectivity problems.

CradleCare Support Services Data Sheet

Choose the Best CradleCare and ECM Promo Bundle

We recommend the ECM-PRM-CC1YR ECM Prime and CradleCare Bundle offering the best ECM functionality and support. If you don’t need emergency support, the ECM-PRM-CCB1YR is a good choice. All bundles can be purchased for 1, 3, or 5 years.

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